Delivery Planning Assistant

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About the role

With a mix of office and home working within our contact centre, the main purpose of your role will be:

• planning delivery routes,
• liaising with stores,
• setting up customer delivery slots, and
• analysing data and making suggestions to improve the on-time service we offer to our delivered customers 

You will be responsible for

Excellent communication skills, both written and verbal, are essential for the role as you will be dealing with a variety of internal and external customers.

 An excellent working knowledge of MS Office programmes, especially Excel, is also essential as you will be required to produce data using formulas, V-Look ups, IF Statements etc.

Ideal candidates will display strong customer service skills and be able to demonstrate how they have managed and exceeded customer expectations whilst meeting agreed deadlines and delivery times. You will also be able to plan and prioritise your workload effectively.

Previous experience of working within a busy contact / call centre environment is also essential.

You will need

• .Customer service skills combined with a “can do” attitude.
• Written and verbal communication skills, being able to communicate effectively and efficiently with customers, colleagues and suppliers.
• Technical knowledge to understand policies, use any required systems and work with accuracy.
• Patience and empathy to facilitate a positive outcome from every enquiry.
• Be able to work as part of a team.
• Working in a customer service role to demonstrate ability to deal with issues and provide excellent customer service.
• Use of online phone, email and other communication methods to provide excellent customer service  
• Technical experience working applications such as MS office, vehicle tracking, scheduling and call centre systems.

About The Company

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

 Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

 Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*