IS Analyst

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About the role

Booker Group is recruiting for an IS Analyst for Workplace Asset Management.  In this role you will work within the IS Workplace team, and be responsible for delivering effective, secure and efficient systems to help improve customer satisfaction and cash profit.  

The role is primarily responsible for maintaining an accurate inventory of laptops, PCs, phones and tablets issued to users throughout the Booker Group estate. They are also responsible for managing version control of software and apps associated with the devices whilst remaining within licence controls and constraints. 
 

You will be responsible for

You will be responsible for
Health, Safe and Legal (Governance, Security and Controls):
•    Comply with change management procedures and system security.
•    Comply with all company policies, e.g. financial planning and control, health and safety.
•    Devise and follow agreed procedures to resolve technical and procedural problems and escalate as required.
•    Help to ensure disaster recovery is regularly proven and other risks are regularly reviewed and managed.
•    Comply with IT supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.
•    Champion diversity and inclusion to ensure everyone feels welcome at Booker.

Customer Satisfaction:
•    Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues.
•    Prioritise and promptly resolve technical and procedural issues.
•    Specify enhancements to systems, log system deficiencies and then work to test the delivered software and any associated changes.
•    Work to reliably and efficiently produce timely and accurate management information as required.
•    Provide training and guidance to end users as required.
•    Work with colleagues, customers and suppliers to manage service perception and the understanding of IS services.
•    Work proactively with stakeholders to improve processes and maximise system asset utilization.
•    Work to deliver system improvements and projects to support the company's growth plans.
•    Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.
•    Contribute collaboratively to deliver approved projects in full to agreed budgets and timescales.

Cash Profit:
•    Assist in providing fit-for-purpose systems at the minimum cost.
•    Work with suppliers and other stakeholders to achieve effective solutions.
•    Manage suppliers to achieve value for money on products and services.
•    Comply with procedures to store and safely re-use IS equipment effectively and efficiently.
 

You will need

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Skills relevant for this job

•    Desire to learn / add value / drive progress.
•    Excellence in building positive relationships with business stakeholders.
•    Good technical trouble shooting and analytical skills
•    Ability to prioritise activities and organise own work schedule where applicable
•    Good written and verbal communication skills, being able to communicate effectively and efficiently with colleagues, customers and suppliers.
•    Ability to adapt quickly to change
•    An eye for detail and accuracy
•    Valid Full UK Driving Licence

Experience relevant for this job:

•    Good understanding of asset management processes and procedures
•    Knowledge of software patch management
•    Knowledge of wholesale industry business processes.
•    Technical project management skills.
•    Service management skills.
•    Consistent delivery of results.
•    Ability to troubleshoot, test, repair and service technical equipment
 

About The Company

Be part of something special.  Join our team at Booker.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

 Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

 Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*