National Support Manager - Productivity: 12 Month FTC

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Booker Wholesale supports a combination of Retail and Catering customers that shop in or are delivered to by our 189 Branches nationwide. We’re looking to transform the way we measure and manage productivity within our branches, in order to ‘save to invest’. An exciting 12 month opportunity has become available supporting productivity related projects for the operations team. 

As project support you will need to liaise across Booker business functions and respond to new initiatives and support a change culture within our branches.

You’ll work on driving and guiding measurement of branch activities, supporting the development of a new branch payroll model. Identifying ‘base productivity calculations’. Identifying core processes that need to be measured, initially by ourselves internally, and then by external industrial engineers, through time & motion study. 

Location: Time will be spent across our branch estate, visiting relevant locations that require first hand observation and investigation. Time will also be spent at our support centres, including Wellingborough to support effective end to end collaboration with the operations team.

You will be responsible for

This role presents an opportunity to work across Booker functions, shaping and developing time and motion studies in our branches. There will be multiple areas to review and a shifting focus, as one piece of work is completed, and another starts.

•    The role is ideal if you are analytically lead and comfortable investigating and proactively challenging operational working processes. 

•    Using technical knowledge to identify variances in common and local working routines that make a big difference to efficiency and productivity.

•    Bringing external market knowledge and insight and share with leadership teams, using this insight to further support the development of a new and improved payroll model.

•    As an ambassador for the operations productivity team, it’s essential that both empathy and clear and concise communication skills are of the highest degree.

•    Planning and overseeing project milestones, coordinating sources and processes to deliver results on time, with the desired outcomes.

•    Leading, reporting, and mitigating risks and issues and following governance processes.

•    Driving delivery and regularly updating collaborators and leaders on progress and results.

You will need

•    Project management experience, ideally in wholesale, retail, logistics, distribution, ecommerce, or similar environment e.g., manufacturing or engineering.

•    The ability to work independently, as well as part of a team.

•    Excellent time management and prioritisation skills are vital to navigate changing environments whilst keeping focus on project aims.

•    Strong communication and storytelling skills (written and verbal), with the ability to challenge and influence others to achieve the project outcomes.

•    Self-motivated with a clear sense of ownership and an ability to follow through steadfastly to resolve issues.

•    Experience of task measurement process and workplace observational studies

•    To communicate accurate and concise summaries of ‘real time’, ‘on the floor’ observations, to ensure New Model development is as accurate and as relevant as possible.

•    To offer support and empathy while investigating inconsistencies in branch payroll spend, to identify key drivers that can be associated with productivity calculations.

•    To drive productivity by identifying inefficiencies and working with relevant stakeholders to develop strategies to make required improvements.

•    Some knowledge of AutoCAD would be beneficial, but not essential.

•    Applicants must have a valid full UK driving licence, have access to a vehicle, and have willingness to travel to Booker branches around the UK.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.  We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com  

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk