Customer Service Supervisor

What's in it for you

At Booker Group we offer excellent benefits that help make our business a great place to work. These include but aren’t limited to;

A great holiday package

Pension Scheme

Life Assurance Scheme

Save As You Earn Scheme

Give As You Earn Scheme

Free eye tests and subsidised eye care

A commitment to your career development

Discounted shopping in both Tesco and Booker stores

Deals & Discounts through Tesco including Tesco Mobile and Tesco Bank

Deals & Discounts through many other external businesses

Free on-site parking

About the role

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

You will be responsible for

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

You will need

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. 

Booker Group comprises of Booker Wholesale, Makro,Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct.  Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*